Privacy Policy

Privacy Policy

1. Who we are

The data controller of this website is EYETUBERS GROUP S.R.L., with registered office in Italy, VAT number 14354110968.

For any questions regarding this Privacy Policy or the processing of personal data, you may contact us at:
info@eyetubers.com

2. Information and consent

By accepting this Privacy Policy, the user (“User” or “Users”) confirms that they have been informed of its contents and gives free, informed, specific and unambiguous consent for EYETUBERS GROUP S.R.L. to process the personal data provided through the website available at https://www.eyetubers.com/ (“Website”), as well as any information derived from browsing activity and any data that may be communicated in the future.

Users are invited to read this Privacy Policy carefully. The document has been drafted in clear and simple language to facilitate understanding. Users may freely and voluntarily decide whether they wish to provide their personal data.

3. Mandatory nature of providing data

The data requested in the forms available on the Website are generally mandatory (unless otherwise specified) in order to fulfil the purposes for which they are collected.

If such data are not provided or are provided incorrectly, the intended purposes cannot be achieved, although the User may still browse the Website.

4. Purposes of processing personal data

EYETUBERS GROUP S.R.L. will process personal data for the following purposes:

4.1 Data provided to complete a purchase

  • Managing, processing, shipping and tracking purchases.
  • Contacting the User to complete an order if abandoned.
  • Customer satisfaction surveys.
  • Sending personalised commercial communications (unless objected).
  • Sending partner communications where consent is given.
  • Creating commercial profiles where consent is given.
  • Analysing Website usage and behaviour.

4.2 Out-of-stock product forms

  • Informing Users when products become available.
  • Sending commercial communications (with consent).
  • Creating profiles (with consent).
  • Analysing behaviour.

4.3 Contact forms

  • Managing enquiries and requests.
  • Sending communications (with consent).
  • Creating profiles (with consent).
  • Analysing behaviour.

4.4 Promotions

  • Managing promotions.
  • Sending communications (with consent).
  • Creating profiles (with consent).
  • Analysing usage.

4.5 Online chat

  • Managing support requests.

5. Categories of personal data

5.1 Purchase data

  • Identification data (name, surname, ID).
  • Contact details (email, phone, address).
  • Transaction data.
  • Payment data.
  • Browsing data.

5.2 Out-of-stock forms

  • Name and surname.
  • Email.
  • Interest data.
  • Browsing data.

5.3 Contact forms

  • Name and surname.
  • Contact details.
  • User-provided information.
  • Browsing data.

5.4 Promotions

  • Name and surname.
  • Contact details.
  • Transaction data.
  • Browsing data.

5.5 Online chat

  • Identification data.
  • Contact details.
  • Transaction data.
  • Chat content.
  • Browsing data.

If the User provides third-party data, they confirm having obtained consent.

6. Legal basis

  • Contract performance (orders and services).
  • Legitimate interest (service improvement).
  • Consent (marketing and profiling).

Consent can be withdrawn anytime via contact page.

7. Data recipients

  • Public authorities where required.
  • Internal departments of EYETUBERS GROUP S.R.L.

8. International transfers

Data may be transferred outside the EEA (e.g. USA) using:

  • EU-US Data Privacy Framework
  • Standard Contractual Clauses

9. Data retention

  • Purchase data: legal retention period.
  • Abandoned cart: 180 days.
  • Surveys: 5 years.
  • Stock alerts: 6 months.
  • Marketing: until withdrawal.

10. Commercial communications

Users may unsubscribe anytime at info@eyetubers.com.

11. Cookies

The Website uses cookies to analyse traffic and improve user experience. See Cookie Policy for details.

12. User responsibility

  • Must be at least 16 years old.
  • Data must be accurate and updated.
  • Third-party data must have consent.

13. User rights

  • Access
  • Rectification
  • Erasure
  • Restriction
  • Portability
  • Objection

Contact: info@eyetubers.com

Complaint authority: Garante Privacy

14. Security

Appropriate technical and organisational measures are implemented to protect data.

15. Changes

This Privacy Policy may be updated at any time.

16. Acceptance

By using the Website, the User accepts this Privacy Policy.